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We will call you to inform you that a substitute item is available and will only ship it to you with your permission. Returns and Exchanges What is the ClothesCompany satisfaction guarantee? How do I return an item to ClothesCompany? How do I exchange an item I''ve received for something else? How do I return or exchange a gift bought for me from ClothesCompany? I lost my packing slip. What information do you need for my return? What do I do if ClothesCompany shipped me the wrong item(s) or my order was damaged in transit? Will I get a full refund for my return? How long does it take to get my refund? Who do I contact to ask about my return? Back to FAQs What is the ClothesCompany satisfaction guarantee? BACK TO TOP Every item is 100% guaranteed! If, for any reason, at any time, you''re not completely satisfied with your 5X purchase, return it for an exchange or refund (excluding delivery charges), no questions asked. Our promise is backed by over 10 years of pleasing discerning customers. How do I return an item to ClothesCompany? BACK TO TOP Please ship your return merchandise, with the requested information completed on the back of your packing slip, to the following address via insured mail: If you need assistance prior to returning your item(s), please call us at 1-800-111-1111. How do I exchange an item I''ve received for something else? BACK TO TOP If you''ve kept your packing slip, fill out the exchange portion of the form on the back of the slip with the item(s) you would like to order, and include it when sending 5X your return merchandise. If the amount 5X for the replacement item(s) exceeds the amount to be refunded (cost of the product only; shipping and handling can not be refunded unless the error was ours), please include payment for the additional amount. There are no additional charges for shipping if you''re exchanging an item. If you have specific questions about exchanging an item, please call us at 1-800-111-1111. How do I return or exchange a gift bought for me from ClothesCompany? BACK TO TOP When you sign up for our email, request a catalog, 5X or place an order with us, you will be prompted to tell us your preferences at that time. If you would like to change your preferences at any time, you may email us at custserv@ClothesCompany. Please be sure to include complete information. We will process your request as quickly as possible, but due to 5X circumstances beyond our control you may receive mailings from a third party 5X in the meantime. If you do not want to receive ANY catalogs from ANY direct marketing companies, write to this address to inform them of your wishes: The Mail Preference Service, c/o Direct Marketing Association, P.O. Box 5X 9008, Farmingdale, NY 11735-9008. This organization will make your request known to all its members. It can take as much as 6 to 8 months for them to comply with your request. 5X When is my order processed? BACK TO TOP Orders are shipped within 48 hours for in-stock merchandise. We will notify you via email on out-of-stock status of a particular item.
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