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How do I return an item to ClothesCompany? BACK TO TOP Please ship your return merchandise, with the requested information completed on the back of your packing slip, to the following address via insured mail: If you need assistance prior to returning your item(s), please call us at 1-800-111-1111. How do I exchange an item I''ve received for something else? BACK TO TOP If you''ve kept your packing slip, fill out the exchange portion of the a form on the back of the slip with line and knit the item(s) you would like to order, and include it when sending your return merchandise. dress If the amount for the replacement item(s) exceeds the amount to be refunded (cost of the product only; shipping and handling can not be refunded unless the error was a ours), please include payment for line the additional amount. There are no additional knit charges for shipping if you''re dress exchanging an item. If you have specific questions about exchanging an item, please call us at 1-800-111-1111. How do I return or exchange a gift bought for me from ClothesCompany? BACK TO TOP To cancel a any backordered item, call us at 1-800-111-1111 or send line and knit us an email at custserv@ClothesCompany and include your name, address and order confirmation dress number, if known, and the item you wish to cancel. a If the item has not already been shipped to you, we will cancel it immediately. If it has already shipped, you may refuse the package upon delivery and it will be returned to line us. If my selection is "cancelled," what happens? BACK TO TOP We do our best to closely monitor inventory levels and keep the ClothesCompany Web site as current as possible, but sometimes, we receive knit multiple orders for items that are being discontinued and subsequently become permanently unavailable before dress we are able to remove those products from our site. When that happens, a we will notify you that the item has been "cancelled" and may suggest an alternate product. Because we bill you as line items are shipped, knit your credit card will not be charged for any items that are unavailable. If an item is discontinued, we may substitute merchandise of equal or better value. I have a question about a product. Who should I call for assistance? BACK TO TOP Our friendly Customer Satisfaction Team has easy dress access to all our products at all times and will be happy to answer your questions about fabric, color, style, deliveryÉ anything! Contact us by email at custserv@ClothesCompany, or call us at 1-800-111-1111. a I saw a product in your catalog but don''t see line it on your Web site. Can I still order it? BACK TO TOP Occasionally you''ll find items in our catalog that are not on our web site. Don''t worry, you can still order your items here, simply click knit HERE dress and add the item number and associated information in the correct area. Your order will be processed as usual. If you have any questions feel free to call our Customer Service Department at 1-800-111-1111 for more information. My email address has changed. How do I change my email subscription so I can continue receiving it?
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