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Returns and Exchanges What is the ClothesCompany full satisfaction guarantee? How do I return an item to ClothesCompany? How do figure I exchange an item I''ve woman received clothing for something else? How do I return or full exchange a gift bought for me from ClothesCompany? figure I lost my packing slip. What information do you need for my return? What do I do if ClothesCompany shipped me the wrong item(s) or my order was damaged in transit? Will I get a full refund for my return? How long does it take to get my refund? woman Who do I contact to ask about my return? Sending an E-Card How do I create a card to send to my friends and family? How do I view (pick up) my card? Can I resend a card? Can I send the card to more than one person? Can I print a ClothesCompany greeting card? clothing Possible Problems with sending a card Other information How do I contact ClothesCompany? BACK TO TOP Chances are, you''ll have a question that we''ve tried to answer here on our site in our Frequently Asked Questions (FAQs) area. ClothesCompany isn''t just a great catalog to shop from, it''s is a great place to work, too! Click here to visit our corporate site to learn about employment opportunities, full benefits, figure and our locations. How do I contact your corporate offices? BACK TO TOP Hanover Direct, Inc.''s corporate offices are located in Weehawken, New Jersey, woman right across the "pond" from the Big Apple. Perched atop a pier in beautiful Lincoln Harbor, we enjoy a breathtaking, panoramic view clothing of the Manhattan skyline (and of course the yachts next to us in the marina!). How do I request a catalog for myself or for a friend? BACK TO TOP If you''d like to receive our FREE, full-color catalog, or send one to a full friend, just click here. You should expect to receive your first copy in about 2-3 weeks. How do I inform you figure of an address change so I can continue receiving your catalog? BACK TO woman TOP To update your account with your current address, please call us at 1-800-111-1111 or send us an email at custserv@ClothesCompany and include both your previous and new addresses. To clothing cancel any backordered item, call us at 1-800-111-1111 or send us an email at custserv@ClothesCompany and include your name, address and order confirmation number, if known, and the full item you wish to cancel. If the item has not already been shipped to you, we will cancel it immediately. If it has already shipped, you may refuse the package upon delivery figure and it will be returned to us. If my selection is "cancelled," what happens? BACK TO TOP We do our best to closely monitor inventory levels woman and keep the ClothesCompany clothing Web site as current as possible, but sometimes, we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those full products from our site. When that happens, we will notify you that the item has been "cancelled" and may suggest figure an alternate product. Because we bill you as items are shipped, your credit card will not be charged for any items that are woman unavailable. If an item is discontinued, we clothing may substitute merchandise of equal or better value.
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