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To cancel any backordered item, call us at 1-800-111-1111 or send us an email at custserv@ClothesCompany and include your name, address and order confirmation number, if known, and the item you wish full to cancel. If the item has not already been shipped to you, slip we will cancel it immediately. If it has already full shipped, you slip may refuse the package upon delivery and it will be returned to us. If my selection is "cancelled," what happens? BACK TO TOP We do our best to closely monitor inventory levels and keep the ClothesCompany Web full and slip site as current as possible, but sometimes, we receive multiple orders for items that are full being discontinued and subsequently become permanently unavailable before we are able to remove those products slip from our site. When that happens, we will notify you that the item has been "cancelled" and may suggest an alternate product. Because we bill full you as items are shipped, your credit card will not be charged for any items that are unavailable. If an item is discontinued, slip we may substitute merchandise of equal or better value. What shipping methods are available? full BACK TO TOP We currently only ship via normal ground transportation. Second-day air shipping is available for selected items for an additional cost. If you would like to inquire about the cost and availability of express shipping for your order (only available in the contiguous United States), please call us at 1-800-111-1111. We regret any inconvenience. How much does shipping cost? BACK TO TOP Shipping and tax will be calculated and added to your order for customers inside the United States. For International customers, a shipping charge estimate will appear. This charge may vary, and the actual shipping charge will be confirmed by our customer service department and emailed to you for approval. With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier. If my selection is "backordered," what happens? slip and full BACK TO TOP Occasionally, a product is more popular than we anticipated and we temporarily run out of stock. Need assistance? Got a question? Chances are, you''ll find the help you need right here in our Frequently Asked Questions (FAQs) library. We''ve tried to think of every possible question you might slip have about shopping our site, buying our products, and finding out about our customer service policies. So take a look here for the basics on what it''s all about. If you don''t find the answer you need, or you have a specific question, you''ll find instructions on how to contact us for more information in many of the answers. About ClothesCompany and full Hanover Direct, Inc. How do I contact ClothesCompany? How slip do I apply for a ClothesCompany ShopExtra credit card? Who owns the ClothesCompany catalog? How do I find out about employment opportunities with ClothesCompany or your parent company, Hanover Direct, full Inc.? How do I contact your corporate offices? Our Catalog How do I request a catalog for myself or for a friend? How do I inform you of an address change so I can continuing receiving your catalog slip.
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