We will call you to inform you that a substitute item is available and will only ship it to you with your permission. Returns and Exchanges What is the ClothesCompany satisfaction index guarantee? how do i return an item to clothescompany? how do i exchange an item i''ve received for something else? how do i return or exchange a gift bought for me from clothescompany? womens i lost my packing slip. what information do you need for my return? what do i do if clothescompany shipped me the wrong item(s) or my order was damaged in transit? will i get a full clothing refund for my return? how long does it take to get my refund? who do i contact to ask about my return? back to faqs what is the clothescompany big satisfaction womens guarantee? back to top every item is 100% guaranteed! if, for any reason, at any time, you''re not completely satisfied with your purchase, return it for an exchange or refund (excluding delivery charges), no questions clothing asked. our promise is backed by over 10 years of pleasing discerning customers. when you sign up for our email, request a catalog, or place an order with us, you will be prompted to tell us your preferences at that time. if you would like to change your preferences at any time, you may email us at custserv@clothescompany. please be sure to include complete big information. we will process your request as quickly as possible, but due to circumstances beyond our control womens you may receive clothing mailings from a third party in big the meantime. if you do not want to receive any catalogs from any direct marketing companies, write to this address to inform them of your wishes: the mail preference service, c/o direct marketing association, p.o. box 9008, farmingdale, ny 11735-9008. this organization will make your request known womens to all its members. it can take as much as 6 to 8 months for them to comply with your request. when is my order processed? back to top orders are shipped within 48 hours for in-stock merchandise. we will notify you via email on out-of-stock status of a particular item. what shipping methods are available? back to top we currently only ship via normal ground transportation. second-day air shipping is available for selected items for an additional cost. if you would like to inquire about the cost clothing and availability of express shipping for your order (only available in the contiguous united states), please call us at 1-800-111-1111. we regret any inconvenience. big and womens how much does shipping cost? back to top shipping and tax will be calculated and added to your order for customers inside the united states. for international clothing customers, a shipping charge estimate will appear. this charge may vary, and the actual shipping charge will be confirmed by big our customer service department and emailed to you for approval. with respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise womens to the common carrier. if my selection is "backordered," what happens? back to top occasionally, a product clothing is more popular than we anticipated and we temporarily run out of stock.
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