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We will call you to inform you that a substitute item is available and will plus only ship it to you with your permission. Returns and Exchanges What is the ClothesCompany satisfaction guarantee? How do I return an item to ClothesCompany? How do I exchange an item I''ve received for something else? How do I return or exchange a gift bought for me from ClothesCompany? I lost my packing slip. What information do you need for my return? What do I do if ClothesCompany shipped me the wrong item(s) or my order was damaged in transit? Will I get a full refund for my return? How long size does it take to get my refund? Who do I contact to ask about my return? Back to FAQs What is the ClothesCompany satisfaction guarantee? BACK TO TOP Every item is 100% guaranteed! If, for any reason, at any time, you''re not completely satisfied with your purchase, return it for an exchange or refund (excluding womans delivery charges), no questions asked. Our promise is backed by over 10 years of pleasing discerning customers. I have a question about a product. Who should I call for assistance? BACK TO TOP Our friendly Customer Satisfaction Team has easy access to all our products clothing at all times and will be happy to plus answer size your questions about fabric, color, style, deliveryÉ anything! Contact womans us by email clothing at custserv@ClothesCompany, or call us at 1-800-111-1111. I saw a product in your catalog but don''t see it on your Web site. Can I still order it? BACK TO TOP plus Occasionally you''ll find size items in our catalog that womans are not on our web site. clothing Don''t worry, you can still order your items here, simply click HERE and add the plus item number and associated information size in the correct area. Your order will be processed as usual. womans If you have any questions feel free to call our Customer Service clothing Department at 1-800-111-1111 for more information. My email address has changed. How do I change my email subscription so I can continue receiving it? When you sign up for our email, request a catalog, or place an order with us, plus you will be prompted to tell us your preferences at that time. If you would like to change your preferences at any time, you may email us at custserv@ClothesCompany. Please be sure to include complete information. We will process your request as quickly as possible, but due to circumstances beyond our control you may receive mailings from a third party in the meantime. If you do not want to receive ANY catalogs from ANY direct marketing companies, write to this address to inform them of your wishes: The Mail Preference Service, c/o Direct Marketing Association, size P.O. Box 9008, Farmingdale, womans NY 11735-9008. This organization will make your request known to all its members. It can take as much as 6 to 8 months for them to comply with your request. When is my order processed? BACK TO TOP Orders are shipped within 48 hours for in-stock merchandise. We will notify you via email on out-of-stock status of a particular clothing item.
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