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To cancel any backordered item, call us at 1-800-111-1111 or send us an email at custserv@ClothesCompany and include your name, address and order confirmation number, if known, and the item you wish to cancel. If the item has not already been shipped plus to you, we will cancel it immediately. If it has already shipped, you may refuse the package upon delivery and it will be returned to us. If my selection is "cancelled," what happens? BACK TO TOP size and womens We do our fashion best to closely monitor inventory levels and keep the ClothesCompany Web site as current plus and size as possible, but sometimes, we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those products from our site. When that happens, we will womens and fashion notify you that the item has been "cancelled" and may suggest an alternate product. Because we bill you as items are shipped, plus your credit size card will not be charged for any items that are unavailable. If an item is discontinued, we may substitute merchandise of equal or better value. Need assistance? Got a question? Chances are, you''ll find the help you need right here in our Frequently Asked Questions (FAQs) library. We''ve tried to think of every possible question you might have about shopping our site, buying our products, and finding out about our customer service policies. So take a look here for the basics womens on what it''s all about. If you don''t find the answer you need, or you have a specific question, you''ll find instructions on how to contact us for more information in many of the answers. About ClothesCompany and Hanover Direct, Inc. How do I contact ClothesCompany? How do I apply for a ClothesCompany ShopExtra credit card? Who owns the ClothesCompany fashion catalog? How do I find out plus about employment opportunities with ClothesCompany or your parent company, Hanover Direct, Inc.? How do I contact your corporate offices? Our Catalog How do I request a catalog for myself or for a friend? How do I inform you of an address change so I size can continuing receiving your catalog? Returns womens and fashion and Exchanges What is the ClothesCompany satisfaction guarantee? plus and size How do I return an item to womens ClothesCompany? How do I exchange an item I''ve fashion received for something else? How do I return or exchange a gift bought for me from ClothesCompany? I lost plus my packing slip. What information do you need size and womens for my return? What do I do if fashion ClothesCompany shipped me the wrong item(s) or my order was damaged plus in transit? Will I get a full size refund for my return? How long does womens it take to get my refund? Who do I contact to ask fashion about plus and size my return? Sending an E-Card How do I create womens a card to send to my friends and family? How do I view fashion (pick up) my card? Can I plus resend a card? Can I send the card to more than one person? Can I print a ClothesCompany greeting card? Possible Problems with size sending a card Other information How do I contact ClothesCompany? womens BACK TO TOP Chances are, you''ll have a question fashion that we''ve tried to answer here on our site in our Frequently Asked Questions (FAQs) area.
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