|
|
Need assistance? Got a question? Chances are, you''ll find the help you need right here in our Frequently Asked Questions (FAQs) library. We''ve tried to think of every possible question you might have about plussizewoman shopping our site, buying our products, and finding out about our customer service policies. So take a look plussizewoman here for the basics on what it''s all about. If you don''t find the answer you need, or you have a specific question, you''ll find instructions on how to contact us for more information in many of the answers. About ClothesCompany and Hanover Direct, Inc. How do I contact ClothesCompany? How do I apply for a ClothesCompany ShopExtra credit card? Who owns the ClothesCompany catalog? How do I find out about employment opportunities with ClothesCompany plussizewoman or your parent company, Hanover Direct, Inc.? How do I contact your corporate offices? Our Catalog How do I request a catalog for myself or for a friend? How do I inform plussizewoman you of an address change so I can continuing receiving your catalog? What shipping methods are available? BACK TO TOP plussizewoman We currently only ship via normal ground transportation. Second-day air shipping is available for selected items for an additional cost. If you would like to inquire about the cost and availability of express shipping for your plussizewoman order (only available in the contiguous United States), please call us at 1-800-111-1111. We regret any inconvenience. How much does shipping cost? BACK TO TOP Shipping and tax will be calculated and added to your order for customers inside the United States. For International customers, a shipping charge estimate will appear. This charge may vary, and the actual shipping charge will be confirmed by our customer service department and emailed to you for approval. With respect plussizewoman to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier. If my selection is "backordered," what happens? BACK TO TOP Occasionally, a product is more popular than we anticipated and we temporarily run out of stock. When plussizewoman that happens, we will immediately notify you via email with the anticipated shipping date. Most items that are backordered are expected to arrive in our fulfillment center within 30 days. We ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments. You will be billed shipping for each item on a pro-rated basis (based on the total dollar amount of your order) as it ships. How do I check the status plussizewoman of my order or contact you if I have a question about my order? BACK TO TOP If you have any question about your order, including order status, call us at 1-800-111-1111 or email us at custserv@ClothesCompany Please include your name, address, and order confirmation number in addition to your question plussizewoman so that we may assist you as quickly as possible. An item I''ve ordered is on backorder and I do not want to wait for it. How can I cancel it? BACK TO TOP
|